Cancellations & Refunds

Cancellations less than 14 days before the course start date are non-refundable/transferable, unless we can fill your place with another client. Cancellations or non attendance part way through the course are non-refundable/transferable in all circumstances. Cancellations over 14 days prior to the course start date are subject to a £5 administration fee. Upon booking the course please ensure you are able to commit to the full duration of the course. This is applicable for group or 121 courses.

Follow on classes are a monthly subscription service. Space in the class is charged on a monthly basis,
payable upfront. We cannot refund any cancelled/non attended sessions or move them to another week.

Must be paid for at the time of booking. Sessions can be rearranged up to 48 hours before the session
commences. Refunds will only be made in the first 48 hours after payment, beyond this they are non
refundable and are subject to a £5 admin fee.

Training sessions must be paid for at the time of booking. Sessions can be rearranged up to 48 hours before the session commences.Refunds will only be made in the first 48 hours after payment, beyond this they are non refundable and are subject to a £5 admin fee.

We have special cleaning products and processes in place to minimise the likelihood of your dog picking up anything while they are at our centre. A well socialised dog will pick up bugs and viruses in the same way children pick up colds etc. at school. We cannot guarantee your dog will not become unwell at some point during their training or socialisation and we accept no liability for sickness or financial loss as a result of canine illness.

If you give your dog the Kennel Cough vaccination (which is not a requirement to attend our centre) then please note that your dog will shed the virus and be contagious to other dogs. During this period your dog can infect other healthy dogs and give them an active bout of Kennel Cough. You should therefore isolate your dog and keep your dog away from all other dogs and the centre for a period of up to 2 weeks. We strongly recommend you consider how this isolation period will affect your dog’s training and consider timing the vaccination appropriately.
Kennel cough is highly contagious therefore if you suspect your dog may have kennel cough you must not bring them to school, training or socialisation sessions. Please call us so we can discuss this with you and advise on how best to proceed with your training.